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You finally decided to seek professional support to help you with your challenges.  People new to counseling and therapy have questions about what to expect and how the process works. Here you will find answers to some of the most frequently asked questions about kounseling, the kounseling experience and the services offered at Ken Kounsels.

How do I pay for therapy sessions?

Do you Accept Insurance?


Do you provide superbills for insurance reimbursement?  

Yes, we can provide a superbill upon request.  Superbills are documents given to insurance companies to allow clients to get reimbursed for therapeutic services. Superbills are processed on the first of each month.

Do I pay every session? Monthly? 

Payments are deducted at the end of each session. 

Do you offer a sliding scale?


What if I cannot make it to a session? (Cancellation policy)

There is a 24-hour cancellation notice required for cancellations. If you are unable to make your appointment, please notify our office by email or manage your appointment access in our client portal. If you fail to notify our offices within a 24-hour period, you will be charged full price for your services.

If you have any further questions, please contact our offices


What I need to know about therapy?

What is therapy?

Therapy is a relationship between clinician and client designed to create a safe, supportive place for people to talk about grief, adjustment, the end of a relationship or job, abuse issues, or any life that cause distress. Therapy addresses maladaptive behaviors and patterns while promoting change and growth. When done correctly, therapy serves as a reflective tool.  

How long does therapy last?

Each client needs are considered individually. Therefore, the therapeutic process timeframe varies from person to person. Your active participation and dedication are crucial to your success. 

What will we discuss in therapy? 

Upon beginning your therapeutic journey, you will be given an initial assessment and asked to set goals for yourself. These goals along with your initial assessment will be used as discussion tools. However, you are the author, we will also discuss and revisit topics you develop throughout the weeks. 

If I feel like I have my problems under control. Do I really need therapy?

We all go through challenging periods in our lives. If you are visiting this page, you may have come to the end of yourself. Even though you may feel as though you have your problems under control, therapy will help navigate those difficult areas of your life. 

Why do people go to therapy?

People go to therapy for a variety of reasons. Examples include mental disorders, distress, coping, communication, and self-exploration. Therapy is confidential and some individuals enjoy having a non-biased party help navigate potential problems or issues. Therapy can also serve as a preventative measure to maintain good mental health as well as a form of self-care. 

What if I have already tried therapy and it did not work?

Sometimes therapy does not help right away. Even in an ideal therapy situation, it can take time to see improvements. Going to therapy and seeing no change may cause frustration. It may seem like a waste of time and money. Many people stop going to therapy as a result. Therapy is all about relationship, you must find the right fit. Not every therapist will work for everyone, either. Having a negative experience with a particular therapist or a certain type of treatment can make it hard to try therapy again, even if you want support. Please do not be afraid to try again. It can help to look for a therapist who treats what you are experiencing and ask questions about their experience. 


Do you offer virtual appointments?

Yes, telehealth appointments are available upon request.

Ken Kounsels
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